Wanna have a world class company? Then better work on having world class customer service folks and evangelists work for you like these examples :
Case #1 : Google
Online Marketeer complains that Google is giving him a headache
Google sends him a handwritten note and an asprin
Case #2 : Nintendo
Phone-in customer service offers to replace dog-chewed DSLite at fraction of price
Case #3: Netflix
Refunds DVD returned from ex-subscriber
Pretty sure there are more such cases but kudos to these companies for taking the extra effort to inject that WOW factor into their service.
(NB: Found most of these stories from Digg which millions read per day. Isn't that reason enough to beef up your own customer service? ;) )
3 comments:
Great stories! Thanks for the excellent links. Keep up the good blog work!
Hi Tom!
Thanks for popping by. Its really nice to hear of such stories where businesses or individuals in the businesses really go out to help serve the customer. And some in really creative and funny ways too!
Really deserved the mention
Just posted a new collection of stories from Singapore also : http://wannapreneur.blogspot.com/2006/11/amazing-customer-service-stories-ii.html
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